Refund Policy

Last Updated: January 20, 2026

Overview

We are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on our fitness coaching services.

Service Nature

Due to the personalized and digital nature of our fitness coaching services, refunds are handled on a case-by-case basis according to the terms outlined below.

1. Refund Eligibility

Refunds may be considered in the following circumstances:

1.1 Pre-Service Cancellation

- Cancellations made within 7 days of purchase, before any coaching services have commenced

- Full refund available minus any processing fees

1.2 Service Not Delivered

- Services explicitly promised but not delivered as described in the service agreement

- Technical issues on our end preventing delivery of purchased services

- Coach unavailability resulting in inability to deliver services

1.3 Exceptional Circumstances

- Medical emergencies preventing participation (with documentation)

- Other extraordinary circumstances evaluated on individual basis

2. Non-Refundable Items and Services

The following are generally non-refundable:

2.1 Delivered Services

- Completed coaching sessions and consultations

- Custom meal plans and training programs that have been delivered

- Educational materials and resources that have been accessed

- Check-ins and support already provided

2.2 Partial Service Completion

- Programs where services have been utilized for more than 7 days

- Multi-month programs where the first month has been completed

2.3 Digital Products

- Downloadable content that has been accessed

- Video content that has been viewed

- Templates and guides that have been downloaded

2.4 Client Non-Compliance

- Refunds will not be granted for lack of results due to:

- Non-compliance with program guidelines

- Failure to attend scheduled sessions

- Inadequate effort or commitment

- Not following nutrition or training recommendations

3. Refund Request Process

To request a refund, please follow these steps:

3.1 Submit Request

Email: suraj@ascendwithsuraj.com

Subject Line: "Refund Request - [Your Name]"

3.2 Required Information

Include in your email:

- Full name and contact information

- Purchase date and transaction/invoice number

- Program or service purchased

- Detailed reason for refund request

- Any relevant supporting documentation

3.3 Review Period

- We will review your refund request within 5-7 business days

- We may request additional information or schedule a call to discuss

- You will receive a written response regarding the decision

4. Refund Approval and Processing

4.1 Approval

If your refund request is approved:

- You will receive email confirmation

- Refund amount will be specified (full or partial)

- Processing timeline will be provided

4.2 Processing Time

- Approved refunds will be processed within 10-14 business days

- Refunds will be issued to the original payment method

- Bank processing may take additional 3-5 business days

4.3 Refund Amount

- Full refunds: 100% of purchase price (minus processing fees if applicable)

- Partial refunds: Prorated based on services delivered and time elapsed

- Processing fees (typically 2-3%) may be deducted from refunds

5. Partial Refunds

Partial refunds may be offered for:

5.1 Multi-Month Programs

- Unused portions of programs (calculated on a prorated monthly basis)

- Only available if more than 50% of program duration remains

5.2 Service Issues

- Reduced service quality or availability

- Coaching changes or program modifications

5.3 Calculation Method

Partial refund amount = (Total paid) × (Unused portion) - (Processing fees)

6. Payment Processor Fees

6.1 Transaction Fees

- Credit card processing fees (typically 2.9% + $0.30) are non-refundable

- International transfer fees are non-refundable

- Currency conversion fees are non-refundable

6.2 Refund Deductions

These fees may be deducted from refund amounts as they represent actual costs incurred.

7. Program Transfers

As an alternative to refunds, we may offer:

7.1 Program Transfer

- Transfer remaining value to a different program

- Pause program for medical or personal emergencies (up to 3 months)

- Transfer to another individual (with approval and applicable fees)

7.2 Credit Option

- Store credit for future services

- Credit valid for 12 months from issue date

8. Dispute Resolution

8.1 Communication First

We encourage open communication to resolve any concerns before requesting refunds. Many issues can be addressed through:

- Program adjustments

- Coach reassignment

- Schedule modifications

- Additional support

8.2 Escalation

If you are unsatisfied with the refund decision:

- Request a review from senior management

- Provide additional documentation or context

- We will make a final determination within 7 business days

9. Chargebacks

9.1 Chargeback Policy

- Initiating a chargeback without first requesting a refund may result in:

- Immediate termination of services

- Forfeiture of access to all materials

- Potential legal action to recover costs

9.2 Proper Process

Please follow the refund request process outlined above rather than initiating chargebacks.

10. Geographic Considerations

10.1 India-Based Clients

- Refunds processed through Indian entity (Blueprint Digital)

- Issued in INR to original payment method

- Indian consumer protection laws apply

10.2 International Clients

- Refunds processed through Blueprint Digital LLC (USA)

- Issued in original currency (typically USD)

- Wyoming state law applies

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Modifications will not affect refund terms for services already purchased, which will be governed by the policy in effect at the time of purchase.

12. Contact Information

For refund inquiries or questions about this policy:

Blueprint Digital LLC

30 N GOULD ST STE 4000

SHERIDAN WY 82801

Email: suraj@ascendwithsuraj.com

Phone: +91 9004895851

Response Time: Within 24-48 business hours

13. Governing Law

This Refund Policy is governed by the laws of Wyoming, United States, and applicable consumer protection regulations.

14. Acknowledgment

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

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Blueprint Digital LLC

Registered Address:

30 N GOULD ST STE 4000

SHERIDAN WY 82801

EIN number : 30-1464211

Contact:

Email: suraj@ascendwithsuraj.com

Phone: +91 9004895851

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